Shipping and Delivery Information
How long will it take for my order to arrive?
Once a customer places an order and payment is received, then despatch of orders will take between 1-5 business days.
Advised delivery times will occur usually within 1-7 working days depending on your location & postage backlog.
Please be aware that our warehouse only ships Monday to Friday so if you place your order over the weekend or on a Public Holiday, your order will be processed the next working day.
How much will shipping cost me?
The following Delivery Fees apply to all Orders:
Standard Delivery Fees:
- $10.95 per order under $150.
- FREE delivery for orders over $150 (except for Goods that require special delivery*).
*If you purchase an item that requires special delivery (for example Anvils), you will be contacted by Mustad Australia and quoted on the price for delivery.
Please note that the free delivery only applies to products purchased online.
How will my order be sent to me?
All items are sent through Star Track or Australia Post.
A reminder that all customers should ensure accurate address is listed as well as a correct contact number. In the event that an incorrect postal address is given and the package is returned to us, an additional charge of the original postage/freight cost will be incurred. Post Office boxes will not be accepted as a delivery address.
Delivery times are between the business hours of 8am-5pm.
If you are concerned about not being available at your home address, then a good alternative is to use your business address.
Do I need to sign for my parcel?
Yes, your order will be sent Australia Post eParcel or Star Track, which requires your autograph.
What if I have not received my goods after two weeks?
We will endeavour to dispatch all online orders within 7 working days, however if you have not received your goods after two weeks, please contact our customer service department on (03) 5734 3536 or email firstname.lastname@example.org.