How long will it take for my order to arrive?
Once a customer places an order and payment is received, then despatch of orders will take between 1-5 business days.
Advised delivery times will occur usually within 1-7 working days depending on your location & postage backlog.
Please be aware that our warehouse only ships Monday to Friday so if you place your order over the weekend or on a Public Holiday, your order will be processed the next working day.
How much will shipping cost me?
The following Delivery Fees apply to all Orders:
Standard Delivery Fees:
- $10.95 per order under $199.
- FREE delivery for orders over $199 (except for Goods that require special delivery).
Special Delivery Fees – refer to Terms and Conditions.
Please note that not all products featured in catalogue or in-store promotions are available to purchase online. Free freight over $199 only applies to products that appear on the online shop.
How will my order be sent to me?
All items are sent through Star Track or Australia Post.
A reminder that all customers should ensure accurate address is listed as well as a correct contact number. In the event that an incorrect postal address is given and the package is returned to us, an additional charge of the original postage/freight cost will be incurred. Post Office boxes will not be accepted as a delivery address.
Delivery times are between the business hours of 8am-5pm.
If you are concerned about not being available at your home address, then a good alternative is to use your business address.
Do I need to sign for my parcel?
Yes, your order will be sent Australia Post eParcel or Star Track, which requires your autograph.
What if I have not received my goods after two weeks?
We will endeavour to dispatch all online orders within 7 working days, however if you have not received your goods after two weeks, please contact our customer service department on (03) 5782 1711 or email firstname.lastname@example.org.