How much will shipping cost me?
Unless stated otherwise on the website (for example, where a “free delivery” or “free shipping” offer applies as set out in clause 9.8), or in these Terms and Conditions, the following Delivery Fees apply to all orders:
a) Standard Delivery Fee is charged on purchases up to $199 and dependent on state location.
Fee for VIC, NSW, ACT, SA, TAS – $19.95
Fee for WA, QLD, NT – $24.95
Orders over $199 will receive free delivery (excluding goods that require special delivery). Free freight over $199 only applies to products that are purchased on the online shop.
b) Special Delivery Fee
The Special Delivery Fee may be incurred on particular goods.
Supplier Direct: Delivery Fees for goods that are supplier direct may differ from that set out above. Refer to delivery for applicable.
How will my order be sent to me?
All items are sent through Star Track or Australia Post.
Once a customer places an order and payment is received, then despatch of orders will take between 1-5 business days.
Advised delivery times will occur usually within 1-7 working days depending on your location & postage backlog.
Please be aware that our warehouse only ships Monday to Friday so if you place your order over the weekend or on a Public Holiday, your order will be processed the next working day.
A reminder that all customers should ensure accurate address is listed as well as a correct contact number. In the event that an incorrect postal address is given and the package is returned to us, an additional charge of the original postage/freight cost will be incurred. Post Office boxes will not be accepted as a delivery address.
Delivery times are between the business hours of 8am-5pm.
If you are concerned about not being available at your home address, then a good alternative is to use your business address.
Do I need to sign for my parcel?
Yes, your order will be sent Australia Post eParcel or Star Track, which requires your autograph.
What if I have not received my goods after two weeks?
We will endeavour to dispatch all online orders within 7 working days, however if you have not received your goods after two weeks, please contact our customer service department on +61 (0) 3 5782 1711 or email firstname.lastname@example.org.