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Returns & Exchange

If you would like to return or exchange a product purchased on the online store, then please contact us at online@mustad.com.au and send the item back to the address below within 14 days of product receipt.

Mustad Online
Returns Department

2 Willowmavin Road
Kilmore VIC 3764

Unfortunately your postage charges on returns are not refundable, unless you receive product that is faulty or supplied incorrectly.

Replacement goods or a refund cannot be sent until we have received the returned goods.

To return an item, the product MUST be in original condition with all labels attached and in correct original packaging and returned within 14 days of purchase.

Refunds will be paid back onto the purchaser’s credit card or PayPal account.

Please note, we do not offer a refund or replacement on sale items.

If you have any questions with regards to refunds or exchange of online products, please contact our friendly staff by email at online@mustad.com.au or by phone 03 5782 1711.